FAQ

"Server timeout" error

Please download and  install the latest version of MotorLab for your system. There was a bug in previous versions of MotorLab that sometimes led to a "server timeout" error.

Visuomotor Adaptation will not complete

This bug has been fixed in a newer version. Please download and  install the latest version of MotorLab for your system. There was a bug in previous MacOS / Chromebook versions of MotorLab that prevented advancing to the next block of trials.

MacOS crash: "MotorLab Quit Unexpectedly"

The MacOS update "Big Sur" (potentially Monterey also) creates an incompatibility with MotorLab, please Download and Install the latest version and use your current license code if needed

MotorLab is asking for a license code
Purchasing a license is required to activate and run MotorLab. Each License code will only work on one device. If you need to use MotorLab on a second device you will need to obtain a second license.

Please visit the Purchase page to obtain your single device annual license.

MotorLab is saying "License code is Invalid"

There are several reasons why you might receive this error.
1. Each license code will only work for a single device. If you try to use it on another device, it will not work, and you will need to obtain a second license code for the second device.
2. License codes are currently only valid for the 2022 version of MotorLab. If the license code input area consists of 4 small boxes, you are using the 2021 version and you need to update to the 2022 version.
3. You may have input your code incorrectly. Try to copy/paste your code from the email sent to you rather than directly typing in the code, and if typing ensure you are using the correct numbers / letters (e.g. a zero may look like the letter "O")

How do I install MotorLab on my smartphone, iPad, or Chromebook ?
Unfortunately, MotorLab is only available for Mac or PC, and has limited support on Chromebooks - it will not work on smartphones or tablets running iOS or Android.
Windows (ERROR): "No software will be installed or removed"

When I try to run the MotorLab program I get an error saying "No software will be installed or removed" What is wrong?

This message indicates that the MotorLab software is already sucessfully installed on your computer. You can find the installed app under Motorlab in the Start menu, by searching for "MotorLab" in the search box next to the start menu, or by clicking the MotorLab icon on the desktop. Do not try to run the "Motorlab_2022.0.0_setup" again.

If you cannot locate the MotorLab program in the start menu, please uninstall all previous installed versions of MotorLab using "Apps and Features" and try to reinstall MotorLab from the setup file

"MotorLab cannot be opened because it is from an unidentified developer"

Please see steps 3-6 in the Mac installation instructions.

"Windows Protected your PC"

Issue: You see a message stating that "Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk."

Please see steps 2-4 in the Windows installation instructions.

Mac version no longer works after updating MacOS to Big Sur

The MacOS update "Big Sur" (potentially Monterey also) creates an incompatibility with MotorLab, please Download and Install the latest version and use your current license code if needed

Mac (ERROR): MotorLab2021.app Alert - Internal Warning 0x90FFFA4E

If you receive this error your LabView runtime engine may have become corrupted. Please follow the steps below to download and install the updated version.


1) Download the updated RTE from the link provided: LabVIEW_RTE2019_MacOS.dmg


2) Open the .dmg file and double click the installer.

 
3) Once the installer completes, try launching MotorLab.

MotorLab 2021 is asking for a license code
The original license for MotorLab expired on May 1, 2021. We have provided a patch file to extend the license until August 1, 2021. Please visit the Downloads page to download and install the patch. If needed see the installation instructions for Mac (steps 11-16) or Windows (steps 8-10)