FAQ

MotorLab is asking for a license code
Purchasing a license is required to activate and run MotorLab. Please visit the Purchase page to obtain your single user annual license.
How do I install MotorLab on my smartphone, iPad, or Chromebook ?
Unfortunately, MotorLab is only available for Mac or PC - it will not work on Chromebooks, or on smartphones or tablets running iOS or Android.
Windows (ERROR): "No software will be installed or removed"

When I try to run the MotorLab program I get an error saying "No software will be installed or removed" What is wrong?

This message indicates that the MotorLab software is already sucessfully installed on your computer. You can find the app under Motorlab in the Start menu, by searching for "MotorLab" in the search box next to the start menu, or by clicking the MotorLab icon on the desktop. Do not try to run the "Motorlab_2021_setup" again.

If you cannot locate the MotorLab program in the start menu, please uninstall all previous installed versions of MotorLab using "Apps and Features" and try to reinstall MotorLab from the setup file

"MotorLab cannot be opened because it is from an unidentified developer"

Please see steps 3-6 in the Mac installation instructions.

"Windows Protected your PC"

Issue: You see a message stating that "Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk."

Please see steps 2-4 in the Windows installation instructions.

Mac version no longer works after upgrade to Big Sur

The newest update to MacOS "Big Sur" creates an incompatibility with MotorLab, please Download and Install the latest version and use your current license code if needed

Mac (ERROR): MotorLab2021.app Alert - Internal Warning 0x90FFFA4E

If you receive this error your LabView runtime engine may have become corrupted. Please follow the steps below to download and install the updated version.


1) Download the updated RTE from the link provided: LabVIEW_RTE2019_MacOS.dmg


2) Open the .dmg file and double click the installer.

 
3) Once the installer completes, try launching MotorLab.

MotorLab 2021 is asking for a license code
The original license for MotorLab expired on May 1, 2021. We have provided a patch file to extend the license until August 1, 2021. Please visit the Downloads page to download and install the patch. If needed see the installation instructions for Mac (steps 11-16) or Windows (steps 8-10)
The Patch program says "No license file found"

Please make sure to install MotorLab first and to try to run it at least one time. Refer to the installation instructions for more information.